Privacy Policy – Tune Into Life Academy

Effective Date: Sept 1st 2025\

 

 

1. Who We Are

Tune Into Life Academy (“we”, “us”, “our”) is based in Bellingen, NSW, Australia. We provide psycho-educational courses and related services online.

 

2. Why This Policy Matters

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), plus related NSW legislation including the Health Records and Information Privacy Act 2002 (NSW). As a member of the AASW, we uphold high standards of confidentiality, informed consent, and professional ethics.

 

3. Information We Collect

  • Contact Details: Name, email, phone (optional).
  • Course Records: Enrollment info, attendance, communications.
  • Client Records: Stored securely via Halaxy (see below).
  • Payment Info: Only stored by Halaxy

 

4. How We Collect & Use Your Info

We collect data via your direct input (e.g. registration, email, course materials) and use it to:

  • Administer your participation and keep you informed.
  • Support your learning and engagement.

We do not disclose your personal information unless:

  • Required by law.
  • It is necessary to protect a person from harm.
  • You provide informed consent.

 

Mandatory Reporting

As a mandatory reporter under NSW law, I must report any reasonable suspicion of significant harm to a child under 16 years (Children and Young Persons (Care and Protection) Act 1998). See the Mandatory Reporter Guide for guidance.

 

5. Halaxy Security & Storage

Client records, session notes, and personal details are stored in Halaxy, a secure platform using 256-bit, bank-grade encryption and robust architecture, as well as multi-factor authentication and secure data centers in Australia.
Halaxy offers:

  • High-level encryption and data protection frameworks.
  • Practitioner-controlled access, two-factor authentication, and activity alerts.

 

6. Overseas Transfers

We do not transfer your personal data overseas. If this changes, we will update this policy accordingly.

 

7. Website Cookies & Tracking

We may use benign cookies for basic analytics and usability. No sensitive tracking is conducted without your consent.

 

8. Access, Correction & Complaints

You have the right to access and correct your personal information by emailing hello@tuneinto.life. If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC).

 

9. Data Breach Response

In case of a data breach, we will act promptly and comply with the APP privacy breach notification requirements.

 

10. Data Retention

We retain your data only as long as necessary for course administration and record-keeping. If you request deletion, we will comply where appropriate under the law.

 

11. Consent & Policy Updates

Continuing with our services indicates your acceptance of this policy. We may update it; major changes will be communicated.

 

12. AASW Ethical Measures

  • Ensuring confidentiality and clarity about data use and limits.
  • Seeking informed consent in accessible language.
  • Complying with ethical standards around privacy and safeguarding.

 

13. Contact

Questions? Please contact:
Email: hello@tuneinto.life
Location: Bellingen, NSW, Australia